Quick Overview:

• Order Cut-Off: Orders placed before 17:00 GMT will begin processing the same business day.
• Processing Time: Orders are processed within 1–3 days (Monday–Friday).
• Transit Time: Transit times vary by destination; see the delivery estimates below.
• Estimated Total Delivery: Estimated total delivery varies by destination, as listed below.
• Shipping Fees: Free shipping to the United States, the United Kingdom, Australia, Germany, France, Italy and Spain.

Delivery by destination

• United States: USPS, free shipping, estimated total delivery 7–11 business days.
• United Kingdom: Royal Mail, free shipping, estimated total delivery 7–11 business days.
• Australia: EUB, free shipping, estimated total delivery 7–11 business days.
• Germany: DHL Paket, free shipping, estimated total delivery 7–12 business days.
• France: La Poste, free shipping, estimated total delivery 10–12 business days.
• Italy: Poste Italiane, free shipping, estimated total delivery 10–12 business days.
• Spain: CTT, free shipping, estimated total delivery 10–12 business days.

Possible Delays
Occasional delays may occur due to:

• Peak periods or public holidays
• Severe weather or other natural events
• Courier or operational disruptions

If Your Order Is Delayed

• Please allow an additional 3 business days beyond the estimated delivery timeframe.
• If the order has not arrived after this period, contact [email protected] for assistance.

Order Cancellations
If you need to cancel an order, contact us immediately at [email protected]. Cancellations can only be processed if the order has not yet entered the processing stage.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please email [email protected] with:

• Your order number
• A brief description of the issue
• Photos of the item and packaging

After assessment, you can choose a replacement or a full refund.

Order Process
Once your purchase is completed, you will receive a confirmation email with your order details. Orders are typically processed within 1–3 days (Monday–Friday), during which items are picked, packed, and verified. After processing, tracking details will be emailed so you can monitor your shipment. The estimated total delivery period from purchase is 7–11 business days for the US, UK and Australia, 7–12 business days for Germany, and 10–12 business days for France, Italy and Spain.

Questions?

Visit our FAQs page or contact our customer services.

Contact Information:

Store Name: Victrafia

Registration Number: 16870759

Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Email: [email protected]
Phone: +44 2039266504

We aim to respond to your inquiries within 12 hours.

Customer Service Hours
Monday to Friday: 09:00 - 17:00 
Saturday and Sunday: Closed