Last updated: 17 Jan, 2026

1. Data Controller and Contact Information
This Privacy Policy describes how Victrafia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://victrafia.com/. We are responsible for managing any personal information you provide when using our website, in compliance with United States privacy regulations.

• Contact Details:
  • Email: info@victrafia.com
  • Phone Number: +44 2039266504
  • Contact Form: Open our Contact Us page
  • Customer Service Hours: Monday to Friday, 09:00-17:00.

2. Purpose of Collecting Data
We collect personal data to:

• Process and deliver orders accurately.
• Respond to customer inquiries, returns, or exchanges.
• Provide updates regarding orders, products, or services.
• Send promotional messages if consented.
• Monitor and improve website performance.

Data collection is based on contractual necessity, consent, or legal requirements.

3. Types of Data Collected
Depending on your interaction with our website, we may collect:

• Contact and shipping details, including name, email, address, and phone number.
• Order and payment transaction information.
• Technical and device data such as IP addresses and browser information.
• User preferences and consent choices.
• Website activity and cookie information (see Section 8).

4. E-Commerce and Payment Handling
Our store is hosted on Shopify Inc., which processes orders and stores data on secure servers. Payment details are encrypted in compliance with PCI-DSS standards and retained only as needed to complete transactions.

For further details, see Shopify Terms of Service and Shopify Privacy Policy.

5. Sharing Data with Third Parties
We may share personal information with external service providers to support business functions, including payment processing, shipping, and analytics. Some providers may operate outside the United States, and we ensure that they follow applicable privacy rules or obtain consent when necessary.

6. Legal Requirements
Personal data may be disclosed if required by law, to protect legal rights, or during business restructuring, such as mergers or acquisitions.

7. Your Rights

• Access: Request access to personal data held about you.
• Correction: Update inaccurate or outdated information.
• Deletion: Request removal of your data where allowed by law.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at info@victrafia.com

8. Cookies and Analytics
We use cookies and similar tools to ensure website functionality, monitor performance, and support marketing. You can manage cookies via your browser settings; however, disabling essential cookies may affect website features. For more details, see Shopify Cookie Policy.

9. Data Security
We implement technical and organizational measures to protect personal data from unauthorized access, misuse, or loss. Payment information is encrypted with SSL and AES-256 according to PCI-DSS standards.

10. Data Retention
Personal data is retained only as long as necessary for business or legal purposes and is securely deleted or anonymized once no longer needed.

11. Policy Updates
This Privacy Policy may be updated occasionally to reflect changes in law or operations. Updates take effect upon posting, and we recommend reviewing this page periodically.

12. External Links
Links to external websites may be included on this site. Once you leave our domain, this Privacy Policy no longer applies, and we advise reviewing the privacy practices of those third-party sites.

Contact Information:

Store Name: Victrafia

Registration Number: 16870759

Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Email: info@victrafia.com
Phone: +44 2039266504

We aim to respond to your inquiries within 12 hours.

Customer Service Hours
Monday to Friday: 09:00 - 17:00 
Saturday and Sunday: Closed